Butterbear Official Merchandise

●Overseas purchase

The products we handle are purchased at directly managed stores, regular stores, and official online shops, so we guarantee 100% authenticity. Please be assured.
If you would like to make a bulk order, please contact us.

This product will be shipped from Thailand, so it will take about 14 to 30 days. We will ship as quickly and carefully as possible. Postal tracking service is available for all products.

● Flow from ordering to delivery

Confirmation of order from customer
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Purchase at directly managed stores, regular stores, and online shops (Usually takes around 3-7 business days)
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Delivered by EMS / ePacket Thailand Post (with tracking number)
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Product arrives at the customer's hand
(Delivery within 8-30 days after ordering) * Delivery period is a guide

●We will purchase after confirming your order.
As the stock status changes from time to time, it may be sold out after ordering depending on the timing. We will try to find the product you want as much as possible, but if you cannot purchase it, we may cancel it, although it is very painful. In that case, please be assured that you will get a full refund without any fees.

If you have any questions, please feel free to contact us.
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You can place an order and choose to pay using either:

• Credit card: Visa, Mastercard, JCB, American express, Union Pay or Diners are all accepted.
• Bank Transfer: By swift code AYUDTHBK
• Paypa

• To request a refund please contact to webuybangkok@gmail.com
• Then either post the item with return form back to Webuybangkok store at [17/35 Soi Pradipat1, Payathai, Bangkok 10400]. 
• Once we have received and verified your item a refund will be given in the following methods
  • Payment method : Credit card | Refund method : Credit card / Debit card | Refund period : Within 30 days
  • Payment method : Bank transfer | Refund method : Transfer cash | Refund period : Within 7 days

• Delivery times vary from approximately 3-7 days for Asia zone and its vicinity, 20-30 days for other zone, and plus 5-10 days for specific areas.
• The company allows product exchange/return within 7 days of the customer receiving the product, subject to the company's specified conditions.
• Points, e-vouchers, and delivery charges are non-refundable per the company's policy.
• Refunds for returned products will be processed within 30 working days after the company receives notification and the returned product, following the company's detailed conditions.
• For product exchanges or returns, shipping fees may apply, which will be deducted from the refund amount. Additional shipping charges may apply if the replacement product exceeds the minimum value required for free delivery (25USD or more).

Should you need further assistance please contact our Customer Service at webuybangkok@gmail.com

Thank you for your Shopping at Webuybangkok.com